SPA POLICIES

We are honored that you’ve chosen Butter Medspa to help achieve your aesthetic goals. We believe that a well-informed patient is essential to a successful partnership, and we strive to ensure you understand our financial policies.

Consultations

Your aesthetic journey starts here. We offer complimentary consultations to understand your skin goals and curate a customized treatment plan that delivers real results.

Scheduling

Appointments are available by reservation. To make the most of your time with us, we recommend scheduling your next visit before leaving. Some treatments may exceed their allotted time, so we appreciate your patience as we give every client the attention they deserve.

Cancellation Policy

Your appointment reserves the time of our expert providers. To respect their time, we require a credit card to secure all bookings. Cancellations within 24 hours and no-shows will result in a $50 service fee per hour reserved, charged to the card on file.

Late Arrivals/No Show

Please arrive at least 15 minutes before your appointment to complete any necessary forms and settle in. New clients are required to fill out medical and skincare history forms, which must be updated annually. Late arrivals by more than 15 minutes will result in a cancelled appointment along with a $50 cancellation fee.

Photos

To track your progress, pre- and post-treatment photography is required. All images are confidential and protected under HIPAA regulations.

Payments

We accept cash, Visa, Mastercard, American Express, Discover and other financing options. Full payment is required at the time of service. 

Refund Policy

Services: All sales are final. While we strive for outstanding results, every individual responds differently to treatments. Unused sessions may be credited toward other services.

Retail Products: Refunds are only available for adverse skin reactions, with returns subject to inspection. Products must be returned within seven days in their original packaging, with no more than 5% used. We reserve the right to deny repeat refunds. Gift certificates are non-refundable and non-transferable.

Memberships: Please note that all memberships purchased through Butter Medspa are non-refundable. This policy is clearly outlined in our terms and conditions, which you agree to upon purchasing a membership. We uphold this policy to ensure consistency and fairness for all our clients.

Spa Etiquette

To maintain a serene environment, children under 13 are not permitted. Please silence your phone and inform our team of any special accommodations you may need.

Valuables

We are not responsible for lost or stolen items. Please leave valuables at home.

Additional Policies

Butter Medspa is a smoke-free facility. We continually enhance our services, and while we aim to keep all information up to date, prices and offerings may change. We reserve the right to refuse service at our discretion.